Troubleshooting

Janus V2 Technical Specifications

Cameras 2EA CMOS Camera Built-in
Lens Curvature Driver-View Lens: 120°
Interior-View Lens: 120° Wide Angle
Video Input Digital 2 Channel Built-in
Video Compression H.264
Audio Compression ADPCM
Recording Resolution VGA 640 x 480
Recording Speed Maximum of 60 FPS (30 FPS per channel)
Recording Media SDHC memory card, Class 6. 32 Gigabyte maximum
IR LED 850n with CDS sensor
Power Requirements DC 12V~24V
Operating Temperature 32° F ~ 113°F / (0° ~ 45°C)
Humidity Tolerance 10~95%
Weight 150g
Dimensions 65 (W) x 140 (D) x 30 (H) mm

Troubleshooting Your Janus V2

When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions.

 

ERRORSOLUTION
The computer freezes or encounters an error when I try to view files on the SDHC memory card. Make sure that you are using the included SDHC memory card reader. SDHC memory cards require a SDHC compatible card reader.
The Janus V2 does not power on. Double check that the power adapter is plugged into the Janus V2 and into your vehicle’s cigarette lighter. Your vehicle must be turned in order to power the cigarette lighter.
Video files are missing on the SDHC memory card Make sure the memory card is inserted correctly into the Janus V2 The memory card should smoothly slide into the memory card slot. The memory card clicks and locks into place. /td>
Audio Compression ADPCM(G.711)
The Janus Viewer plays videos off the memory card, but is unable to record. Make sure the memory card is not locked. Check your memory card to see if the tab has been set to lock. Push the tab back into the record position.
The video is blurry. Make sure the secure film on the camera lens are removed.
Gently wipe the camera lenses with a non-abrasive cloth.
The Janus V2 reboots after I insert a SDHC memory card. Back up all your video files on the memory card, then format the memory card.
Janus Viewer does not install on my computer. Make sure you have administrative privileges if you are running Windows Vista. Janus Viewer is designed for PCs only.
Make sure your computer meets the minimum requirements:
Pentium 4 2.0Ghz processor / 512 MB of RAM/ Windows XP/ Vista/Direct X 9.0 or greater / 2.0 GB of free hard drive space. We support all Windows operating system; Macintosh not supported.
My video is missing frames (choppy video). Ensure that you are using a CLASS 6 SDHC memory card.
Make sure your computer meets the minimum requirements.

Tips

Back up your videos

Back up your videos regularly to external media such as blank CDs or DVDs (not included). To reduce the risk of losing recorded video on the Janus V2, make an extra copy of all important videos. All Janus V2 videos are stored in the data folder in the SDHC memory card. Videos end in a .JDF extension.

 

Formatting your SDHC memory card

Always use the Janus Viewer to format your memory card. By default, the Janus V2 memory card has four system folders: config, data, JANUS and update. Formatting your memory card using the Janus Viewer ensures that these folders are restored after you format your memory card. The Janus Viewer program automatically copies into the memory card’s JANUS directory. This allows you to run Janus Viewer on a foreign PC, without installing the Janus Viewer.

 

Preventing data loss on your SDHC memory card

Always power off your Janus V2 before removing the SDHC memory card. Removing the SDHC memory card when the Janus V2 is on may corrupt the files.

 

Replacing your SDHC memory card

The SDHC memory card included with your Janus V2 is a high-grade, Class-6 memory card. SDHC stands for Secure Digital High Capacity, and provides extended memory capacity compared to normal SD memory cards. Always replace damaged memory cards with Class-6 SDHC memory cards. The maximum supported size is 32 GB gigabytes.

 

Maintaining memory card health

Back up your files regularly, and format your SDHC memory card monthly. This ensures that the memory card operates error-free. After you format your SDHC memory card, you can restore your user settings. See “Restoring User Settings” on page 18 for details.

 

Viewing videos on your SDHC memory card

Always use the included SDHC memory card reader to view video files on your computer.
Should you lose or damage the included memory card reader, replace it with a SDHC memory card reader only.

 

Obtaining GPS signals

Always keep the GPS mounting bracket clear of obstructions.
The Janus V2 seeks GPS signals when it is powered on. Depending on weather conditions and your environment, it may take longer than usual for the GPS signal to lock in.
If you are in a garage, you may have to move your vehicle outdoors before the Janus V2 can detect a signal.

 

Moving the video window

Click and drag the video windows to manipulate its location. Click the bottom right hand corner of the video, and drag to increase and decrease window size.

 

Closing the video window during full screen playback

To close the video window during full screen playback, double-click on the video screen image to return to the main viewing window.

To view video in full-screen playback, double-click on the image in the video window.